Refund policy

At ddawarehouse, operated by HOME BOND LTD, we are committed to providing a transparent, reliable, and convenient shopping experience for our customers in the United Kingdom.

We offer FREE 30-day returns on eligible products, with no restocking fees and a straightforward refund process.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

We accept returns for both defective and non-defective products, including eligible change-of-mind returns.

For change-of-mind returns, products must meet the following conditions:

  • The product must be new, unused, and in its original condition.

  • The product should be returned in its original packaging, with all accessories and components, where reasonably possible.

  • The customer must provide an order number or proof of purchase.

  • The return request must be initiated within 30 days of delivery.

These conditions do not restrict your statutory rights regarding faulty, damaged, or misdescribed goods.

2. Free Returns

We offer free returns for eligible UK orders.

  • Return shipping fee: £0.00

  • Restocking fee: £0.00

  • Return handling fee: £0.00

Customers will not be charged return shipping or restocking fees for eligible returns.

To arrange a return, contact our customer support team at support@ddawarehouse.co.uk.

3. Return Method

We accept returns by mail.

To initiate a return:

  1. Contact support@ddawarehouse.co.uk within 30 days of receiving your order.

  2. Provide your order number and the reason for your return.

  3. Our customer support team will provide return instructions and the appropriate return shipping information.

  4. Securely package the product and include its accessories and components where applicable.

  5. Send the package using the return instructions provided.

Return Label: A prepaid return label is included in the package where applicable.

If a return label was not included, contact us and we will provide a prepaid return label or another free return arrangement.

Please do not send returned products to our business correspondence address unless specifically instructed to do so.

4. Product Condition

For voluntary change-of-mind returns, we accept new and unused products.

Products should be unopened in their original packaging or otherwise unused and in a condition suitable for resale.

Products that have been used, damaged through misuse, or returned with missing components may not qualify for our voluntary return policy.

This does not affect your statutory rights for faulty, damaged, or misdescribed products.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product or packaging, if available.

We will review your request and arrange an appropriate resolution, which may include a replacement, exchange, repair, or refund in accordance with applicable UK consumer law.

Return shipping for defective or incorrect products will be free of charge.

6. Exchanges

We accept exchanges for eligible products.

Customers may request an exchange for another available product or a replacement of the same item, subject to stock availability and the applicable return conditions.

To request an exchange, contact support@ddawarehouse.co.uk with your order number and exchange request.

If an exchange cannot be arranged, we will discuss alternative options, including a refund where applicable.

7. Refund Processing Time

Once we receive and inspect your returned product, we will notify you of the refund status.

Refund Processing Time: 10 days

Approved refunds are normally processed within 10 days of receiving the returned goods.

Refunds are issued to the original payment method used during checkout.

Where UK consumer law requires an earlier refund, we will comply with the applicable statutory deadline. For statutory cancellations, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Please note that banks and payment providers may require additional time to display refunded funds in your account.

8. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible at support@ddawarehouse.co.uk.

If your order has already been dispatched, you may follow our return procedure after delivery.

For most online purchases, UK consumers have a statutory right to cancel within 14 days after delivery, subject to applicable exceptions.

Our 30-day return policy offers an additional voluntary return period.

9. Non-Returnable Products

Certain products may be excluded from voluntary change-of-mind returns where permitted by law, including:

  • Personalised or custom-made products.

  • Sealed hygiene-sensitive products that have been unsealed after delivery.

  • Other products specifically exempted under applicable consumer legislation.

Any applicable exclusions will be identified before purchase.

These exclusions do not affect your statutory rights concerning faulty or misdescribed goods.

10. Return Window

Our voluntary return window is 30 calendar days from the date of delivery.

We do not currently offer a separate seasonal or holiday return-window extension.

11. Customer Support

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us.

Store Name: ddawarehouse

Business Operator: HOME BOND LTD

Business Correspondence Address:

20–22 Wenlock Road

London, N1 7GU

United Kingdom

Email: support@ddawarehouse.co.uk

Phone: +44 7480271860

Website: https://ddawarehouse.co.uk

At ddawarehouse, we aim to make returns and refunds simple, transparent, and convenient while respecting your rights under UK consumer law.