Privacy policy

At ddawarehouse, operated by HOME BOND LTD, we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, store, and share personal data when you visit our website or purchase our products.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address.

  • Order details, purchased products, and transaction records.

  • Payment-related information processed through our authorised payment providers.

  • Device information, browser type, IP address, and website usage information.

  • Communications you send to our customer support team.

2. How We Use Your Information

We process personal data to:

  • Process and fulfil customer orders.

  • Arrange deliveries, returns, and refunds.

  • Respond to customer enquiries.

  • Prevent fraud and maintain website security.

  • Meet legal, tax, and accounting obligations.

  • Improve our website and customer experience.

  • Send marketing communications where legally permitted.

Our lawful bases under applicable UK data protection law may include contractual necessity, legal obligations, legitimate interests, and consent.

3. Payment Security

Payments are processed through secure third-party payment providers.

We do not intentionally store complete payment card numbers or card security codes on our website servers.

4. Sharing Personal Information

We may share information with service providers where necessary, including:

  • Shopify and website technology providers.

  • Payment processors.

  • Delivery and logistics companies.

  • Customer support and fraud prevention providers.

  • Analytics and advertising providers, where applicable.

  • Public authorities when legally required.

Service providers must handle personal information in accordance with applicable data protection requirements.

5. Cookies

Our website may use cookies and similar technologies for essential website functionality, shopping cart management, analytics, and advertising.

Where required by law, we will obtain consent before using non-essential cookies.

You can manage your preferences through our cookie controls and browser settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, tax, and dispute-resolution requirements.

7. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where required, appropriate safeguards will be used to protect international transfers of personal data.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible information.

  • Object to or restrict certain processing.

  • Request data portability.

  • Withdraw consent where processing relies on consent.

You may also lodge a complaint with the UK Information Commissioner's Office (ICO).

9. Children's Privacy

Our store is not intended for children to make purchases independently. We do not knowingly collect children's personal data without an appropriate lawful basis.

10. Changes to This Policy

We may update this policy to reflect changes in our business practices, technology, or legal obligations.

11. Contact Information

For privacy questions or data rights requests:

ddawarehouse — HOME BOND LTD

20–22 Wenlock Road, London, N1 7GU, United Kingdom

Email: support@ddawarehouse.co.uk

Phone: +44 7480271860

Website: https://ddawarehouse.co.uk