Find answers to common questions about shopping at ddawarehouse.
1. Where is ddawarehouse based?
ddawarehouse is a UK online store operated by HOME BOND LTD.
Our business correspondence address is 20–22 Wenlock Road, London, N1 7GU, United Kingdom.
2. Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United Kingdom.
3. How long does delivery take?
Our standard delivery transit time is approximately 3–5 business days after dispatch.
Orders are normally handled within 0–1 business day, making the estimated total delivery period approximately 3–6 business days.
4. How can I track my order?
Where tracking is available, you will receive tracking details by email after your order has been dispatched.
If you need assistance, contact support@ddawarehouse.co.uk.
5. What is your return policy?
We offer free returns within 30 days of delivery for eligible products.
Please contact our support team before returning an item.
6. How long does a refund take?
Approved refunds are normally processed within 10 days of receiving returned goods.
Refunds will be issued within applicable statutory deadlines. Your bank or payment provider may require additional time to display the funds.
7. What if my item arrives damaged or defective?
Contact support@ddawarehouse.co.uk with your order number and details of the problem.
We will help arrange an appropriate solution in accordance with your consumer rights.
8. Can I cancel my order?
You can request cancellation before dispatch by contacting our customer support team.
For most online purchases, UK consumers also have a statutory cancellation right after delivery, subject to applicable exceptions.
9. What payment methods do you accept?
We accept the payment methods displayed at our secure checkout.
Available payment options will be shown before you complete your purchase.
10. Are my payments secure?
Our checkout uses secure payment processing provided by Shopify and the payment providers enabled on our store.
11. Can I change my delivery address?
If you need to change your address, contact us as soon as possible.
Changes may not be possible once an order has been dispatched.
12. Do you offer customer collection?
Please contact our customer support team to confirm any available collection options before travelling to our business address.
13. How can I contact customer support?
Email: support@ddawarehouse.co.uk
Phone: +44 7480271860
Website: https://ddawarehouse.co.uk